Personally I like a lot of things about this software. Way more functions and very easy to use overall. I would recommend this tool to anyone using remote support. Opmerkingen: Overall this is way better than Teamviewer and most remote tools. Sometimes our team members has to wait for available remote support license.
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Because of that we use the tool almost full working day and even more. Unfortunately the licensing cost (per representative) is still very high. BeyondTrust is our main remote support tool. The Remote Support from BeyondTrust has many other useful features and easy to use. Remote Support makes those features easy to use. Some unique features of Remote Support tool make it irreplaceable for us.īeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile.Īs I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Opmerkingen: Like I mentioned above we often use BeyondTrust Remote Support tool to resolve various types of issues of our customers. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing.
Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. As a result, you have a lot of flexibility in how you manage support sessions.
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You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine.įor your employees and IT support, Bomgar Remote Support is simple to set up and maintain. This can result in a significant increase in resolution and deployment times. When it comes to allowing IT to remotely access their computers, employees will always be hesitant. Opmerkingen: I love it as you can remote into one machine as a group or during a troubleshooting meetings
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